Business IT Support

Metro Computerworks provides small business computer support and server / network support for clients in Portland, Oregon and surrounding areas. We can visit your office, whether in a business complex or a home, via a scheduled appointment.

We’re happy to offer an extremely sensible kind of hybrid support – a balance of MSP (Managed Service Provider) and a Pay-As-You-Go type of support. We believe it accomplishes the core objective of support, and ensures you don’t pay for what you don’t need. Plus, you know someone is monitoring the essentials, and is available quickly and reliably in the event of urgency, such as a failed hard drive, network down, staff turnover, cracked screen, email not working, and more.

The setup process is simple:

  • Survey the site to assess server, computers and network.

  • Set up scheduled image backups that send email notifications to us if they ever have a problem. An image backup is a restorable copy of an entire computer.

  • Set up a cloud backup service also with email notifications if any issues occur, such as “subscription expired”, or “exceeded data limit”.

  • Set up unattended remote access to your server for updates, event monitoring and backup maintenance and to handle error notifications.

  • Arrange scheduled “wellness visits” to visually inspect the server and backups.

  • Ensure you have our shop phone number and technician cell phone in place to call any time for assistance or to schedule a visit.